After working on a clients printer for two days in a row, the printer is stil not working. The clients
frustration is showing now that they have been down for two days. Which of the following is the
technicians next BEST step?
A.
Replace the machine with a new one.
B.
Escalate the service call with technical support.
C.
Escalate the service call to the sales team.
D.
Inform the customer that further training is needed to operate the device properly.