Which of the following would be the MOST appropriate response to a client being upset about their
device not working at a critical business time?
A.
Inform the customer there is no way of knowing when the device wil fail or when the device will
be repaired.
B.
Ask the client to calm down but explain there is no guarantee that the problem wil be solved
today.
C.
Apologize for the failure of the device and assure them the device will be operating as soon as
possible.
D.
Inform the customer that based on their description of the problem that it will be resolved in a
very short time.