A customer calls for technical support and states that their fax machine is experiencing intermittent
communication issues receiving faxes. Which of the fol owing should the technician ask the
customer to help evaluate the situation?
A.
Do you have a dial tone?
B.
What telephone features and devices do you have on your line?
C.
Do you have the correct media instal ed?
D.
How many pages are in your receiving tray?