Which of the following describes the FINAL step in the troubleshooting process?
A.
Verify full system functionality.
B.
Implement the change.
C.
Test the theory to determine the cause.
D.
Root cause analysis.
Explanation:
Which of the following describes the FINAL step in the troubleshooting process?
Which of the following describes the FINAL step in the troubleshooting process?
According to CompTIA the final step of the troubleshooting process is to Document the outcome,
Before that comes Root cause analysis, and before that is the Verify full system functionality step. Which means that here the answer is Root cause analysis.
D. Root cause analysis
that one got me also.
The CompTIA troubleshooting theory has 6 steps that are used to take you through the process of resolving a computer problem.
1.Identify the problem: – Question the user and identify user changes to computer and perform backups before making changes.
2.Establish a theory of probable cause – Question the obvious.
3.Test the theory to determine cause – Once the theory is confirmed, determine the next steps to resolve problem. If the theory is not confirmed, establish a new theory or escalate.
4.Act – Establish a plan of action to resolve the problem and implement the solution.
5.Test and prevent – Verify full system functionality and, if applicable, implement preventative measures.
6.Report – Document findings, actions, and outcomes.
http://www.careerstep.com/blog/technology-news/troubleshooting-a-problem-a-how-to-approach
A. should be the answer.