A technician has fixed a reported issue with a heavily used software program and users have verified
that the program is working correctly. Which of the following should the technician do NEXT?
A.
Document the process and update the baseline.
B.
Test the theory of probable cause and verify with the software vendor.
C.
Establish a plan of action to be included in the business impact analysis.
D.
Implement the software manufacturer workaround.