Which of thefollowing is the NEXT step that the administrator should take?

An administrator receives a call from a user who is unable to receive email. After checking the

workstation and email settings the administrator is still not able to determine the problem. Which of the

following is the NEXT step that the administrator should take?

An administrator receives a call from a user who is unable to receive email. After checking the

workstation and email settings the administrator is still not able to determine the problem. Which of the

following is the NEXT step that the administrator should take?

A.
Create an action plan.

B.
Escalate the issue.

C.
Reboot the mail server.

D.
Document the solution.



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