An employee receives a request from a person claiming to be an employee at a remote office
location. The caller is knowledgeable about the company and the caller’s name is listed in the
company telephone and email directory; however, the caller claims there is an emergency and
asks that the request be expedited. Which of the following would be the BEST action for the
employee to take?
A.
Expedite the request since the caller’s identity has been verified.
B.
Give the caller a supervisor’s name and telephone number to request authority to expedite the
request.
C.
Follow established procedures and report any abnormal incidents.
D.
Ask a supervisor for permission to deviate from established procedures due to the emergency