An instructor is conducting a virtual classroom session that also includes a chat room. A learner
becomes confused and sends the instructor an irate private message. Which of the following would
be the BEST response to the situation?
A.
Use the administrator control panel in the virtual classroom client to cut off access for the irate
user until the learner is calm.
B.
Send the user a private chat message explaining the concept better and add a positive emoticon
to calm the learner.
C.
Reply to the class and ask the class to use appropriate netiquette when responding to any
messages.
D.
Rephrase the comment into an anonymous question in case other learners are confused and
discuss as a group.