A large company expects all new employees to complete a training program on inventory software. Although the class is mandatory, the retention rate for the program is an unacceptable 40 percent. The instructor suspects that the learners have inadequate preparation for the training program. According to accepted instructional practices, which of the following is the BEST step for the instructor to take next to address this situation?
A.
Gain access to employees’ personnel files to obtain the additional information on the learners’ backgrounds.
B.
Write a memorandum for company management that explains the situation and suggests a change in the policy.
C.
Administer a basic-skills screening instrument to identify possible barriers to instruction and adjust instruction accordingly.
D.
Inform the person who is responsible for scheduling the course of the low retention rate and ask for advice.