When collecting information relating to the perceived problem, what is the most important question to ask?

When collecting information relating to the perceived problem, what is the most important question to ask?

When collecting information relating to the perceived problem, what is the most important question to ask?

A.
What action or state am I trying to achieve?

B.
Under what circumstances does this problem occur?

C.
Is this problem software or hardware related?

D.
Does the problem appear random or can you establish a pattern?

E.
Is this problem repeatable?



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