BPM capability maturity levels describe__________.
A.
the capabilities of the BPM business analyst
B.
the length of time the BPM application has been in production
C.
the strategic and tactical levels of enterprise adoption of BPM
D.
BPM concepts, consistently applied, facilitating sharing and reuse
Explanation:
Capability Maturity Model (CMM) broadly refers to a process improvement approachthat is based on a process model.
A maturity model can be used as a benchmark for assessing different organizations for equivalent
comparison. It describes the maturity of the company based upon the project the company is
dealing with and the clients.
The Capability Maturity Model includes the concept of Maturity Levels: a 5-level process maturity
continuum – where the uppermost (5th) level is a notional ideal state where processes would be
systematically managed by a combination of process optimization and continuous process
improvement.
There are five levels defined along the continuum of the CMM and, according to the SEI:
“Predictability, effectiveness, and control of an organization’s software processes are believed to
improve as the organization moves up these five levels. While not rigorous, the empirical evidence
to date supports this belief.
1. Initial (chaotic, ad hoc, individual heroics) – the starting point for use of a new or undocumented
repeat process.
2. Repeatable – the process is at least documented sufficiently such that repeating the same steps
may be attempted.
3. Defined – the process is defined/confirmed as a standard business process, and decomposed to
levels 0, 1 and 2 (the latter being Work Instructions).
4. Managed – the process is quantitatively managed in accordance with agreed-upon metrics.
5. Optimizing – process management includes deliberate process optimization/improvement.