Give them three ways in which it will benefit their Exadata Database Machine support experience and potentially resolve some of the issues…

Your customer is hesitant to install the Oracle Configuration Manager in their environment. Give
them three ways in which it will benefit their Exadata Database Machine support experience and
potentially resolve some of the issues they are having with the length of time it is taking Oracle to
process their Exadata Service Requests (SRs).

A.
Host information can be gathered and sent to Oracle for license compliance.

B.
Potential issues can be addressed before they impact operations.

C.
Priority handling can be extended for SRs, with attached configuration.

D.
Exadata patching cannot be done successfully without the Oracle Configuration Manager.

E.
Root cause analysis can be accelerated.

Explanation:
Oracle Configuration Manager is used to personalize the support experience by
collecting configuration information and uploading it to the Oracle repository.
When customer configuration data is uploaded on a regular basis, customer support
representatives can analyze this data and provide better service to the customers. For example,
when a customer logs a service request, he can associate the configuration data directly with that
service request (C). The customer support representative can then view the list of systems
associated with the customer and solve problems accordingly.
Some of the benefits of using Oracle Configuration Manager are as follows:
/ Reduces time for resolution of support issues (E)
/ Provides pro-active problem avoidance (B)
/ Improves access to best practices and the Oracle knowledge base
/ Improves understanding of customer’s business needs and provides consistent responses and
services