Which two actions can improve this?

Examine the output of the following query:
SQL> SELECT c.name,a.addr,a.gets,a.misses,a.sleeps,
2 a.immediate_gets,a.immediate_misses,b.pid
3 FROM v$latch a, v$latchholder b, v$latchname c
4 WHERE a.addr = b.laddr(+) and a.latch# = c.latch#
5 AND c.name LIKE ‘&latch_name%’ ORDER BY a.latch#;
LATCH NAME ADDR GETS MISSES SLEEPS IMMEDIATE_GETS IMMEDIATE_MISSES
———— ——– ——– ——- —— ————– —————-
shared pool 20016544 8520540 14112 3137 0 0
You calculated the Gets-to-Misses ratio, which is .99834, and this ratio is dropping over a period of
time.

Which two actions can improve this? (Choose two.)

A.
reducing hard parses

B.
increasing the size of the shared pool

C.
using only dedicated server connections

D.
setting the CURSOR_SHARING parameter to EXACT

E.
encouraging the use of more literal SQL statements