Mrs. Swella is instructing her students to be help desk technicians. She wants them to understand
the frustration they may experience once on the job.
Which one of the Mowing presentation techniques is correct to use m the above situation?
A.
Role play in which the student plays the help desk technician
B.
Role play in which the instructor plays the help desk technician
C.
A lecture presented on the basic principles of customer relations
D.
Reading assignments on the subject of customer relations
A