Lashonda is a customer service manager who has recently heard much discussion about cobrowsing. What is co-browsing?
A.
Browsing that allows a customer to browse with friends and family
B.
Browsing that is company-supervised
C.
Browsing initiated by a company marketing program, intended to guide users along certain
paths on the company site Browsing initiated by a company? marketing program, intended to
guide users along certain paths on the company? site
D.
Browsing that allows a customer assistance center to control the customer browser Browsing
that allows a customer assistance center to control the customer? browser