What is the maximum response time for a Business level Premium Support case?
A.
120 seconds
B.
1 hour
C.
10 minutes
D.
12 hours
Explanation:
https://aws.amazon.com/premiumsupport/features/
What is the maximum response time for a Business level …
What is the maximum response time for a Business level Premium Support case?
F 24 hrs
Depends on severity.
General guidance:
< 24 hours
System impaired:
< 12 hours
Production system impaired:
< 4 hours
Production system down:
< 1 hour