What is the maximum response time for a Business level Premium Support case?
A.
30 minutes
B.
You always get instant responses (within a few seconds).
C.
10 minutes
D.
1 hour
What is the maximum response time for a Business level …
What is the maximum response time for a Business level Premium Support case?
F, 24 hrs
https://aws.amazon.com/premiumsupport/business-support/
Case Severity and Response Times*
General guidance: < 24 hours
System impaired: < 12 hours
Production system impaired: < 4 hours
Production system down: < 1 hour