View the Exhibit to examine the details for an incident. Which statement is true regarding the status of the incident?
Which statement is true regarding the status of the incident?
A.
The DBA is working on the incident and prefers that the incident be kept in the ADR
B.
The incident is now in the Done state and the ADR can select the incident to be purged
C.
The incident has been newly created and is in the process of collecting diagnostic information
D.
The data collection for the incident is complete and the incident can be packaged and sent to
Oracle Support
Exhibit not showing
Using Enterprise Manager Support Workbench, you can investigate by performing the following general steps, report and (in some cases) to solve the problem:
1. On the Enterprise Manager’s “Database (Database)” home page, review the warning seriously wrong. Select a warning to view the details.
2. Detailed analysis of the problem and see a list of all incidents recorded for the problem. Search results can be displayed automatically run all the health checks.
3. (Optional) run additional health check and call the SQL Test Case Builder, the program will collect all the necessary data and SQL-related issues, and to Oracle technical support is able to reproduce the problem on the way to package information.
4. Using My Oracle Support to create a service request and (optionally) the problem with the information recording service request number together.
5. Call accidents packaged service that can collect all diagnostic data on an issue packaged, can choose to upload the data to Oracle technical support. You can edit the data before uploading, deleting sensitive information.
6. You can maintain an activity log service requests in support of the workbench. You can run Oracle guidance to help repair SQL failures or corrupted data.
7. FOR accident event setting in order to close the issue.