Which three permissions are required for an Agent to use an add-in an incident workspace?

You have created an add-in that utilizes the SOAP API, and uploaded it to the agent desktop and the
incident workspace so that agents can access your custom product registration table.
The agents are getting an error when trying to use the add-in. Which three permissions are required
for an Agent to use an add-in an incident workspace?

A.
Object Designer

B.
Custom Object Read

C.
Account Authentication

D.
Session Authentication

E.
Custom Object Create

Explanation:

C (not D): We have two types of authentication modes for Connect Web Services for SOAP. The
original mechanism was simple Account username and password. A new mechanism (available since
Aug 2011 release) is to support Add-Ins where the logged-in Account’s session can be used to
authenticate. As noted the session-based authentication only works within the Add-In framework.