Your customer has asked that all of the knowledge base answers be updated with new address and
contact details. There are about 500 answers existing to date and your client informs that they will
be moving again at the end of the year and do not have the man power to keep this up to date on an
ongoing basis. Your client has three interfaces for each of their lines business that will all have
different information. What do you tell your client to configure?
A.
Search for all answers with the address and update them.
B.
Call support and have them run a search and replace on the database.
C.
Create variable and update all answers to include it.
D.
Create a standard text to include the new addresses and update all the answers to include it.
Answer C because … “Variables are also helpful to use for information that may change. By updating the value of the variable, you will also update all answers that contain that variable. For example, suppose you want to add a contact variable for a support email address at your organization. Instead of staff members typing the email address every time, you can add the address as a variable. If the email address changes, all answers containing the contact variable are updated.”
TINCHO is correct.
C is the best choice.
In the Question or Answer field of an answer, type a dollar sign ($) followed by the variable name. For example, if your administrator added a variable for a support email address at your organization called contact, you could insert the variable for the email address in the answer, such as $contact. If the email address changes, all answers containing the contact variable are updated.
C is the correct one