How can you increase the value of the word "widget" In the knowledgebase search results?

Your customer has performed a search on the knowledgebase and has stated that they are getting
strange results. Every time they search for the word “widget” the correct answer appears as the
10th answer on the search results and not at the top of the first page. How can you increase the
value of the word “widget” In the knowledgebase search results?

Your customer has performed a search on the knowledgebase and has stated that they are getting
strange results. Every time they search for the word “widget” the correct answer appears as the
10th answer on the search results and not at the top of the first page. How can you increase the
value of the word “widget” In the knowledgebase search results?

A.
Assign all products and categories to the knowledgebase answer.

B.
Set the display position to “Fix at top.”

C.
Set the display position to “Place at top.”

D.
Add the search term to the keyword field of the knowledgebase answer.

Explanation:

Incorrect:

Not B: would ensure that widget would always be at the top over every list, but the value of the
word would not be affected.



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Tyler

Tyler

The correct answer is D.