Identify the three requirements that are met using standard product features within the workspace.

Your customer has asked you to fulfill a list of requirements for their incident workspace. The
customer has explained that the following constraints will be place.
• All incidents received will via a web from that your customer manages which is automatically
forwarded to the Oracle Rightnow CX Service mail server.
• All incident data will be formatted exactly in the same manner in each email using the
following format:
• Last Name
• First Name
• Product
• Serial Number
• Question
Requirements:
• Create a tab with “Risk Management” data consisting of custom fields and custom object
data, and hide it from all standard agents.
• If the serial number is greater than 500000 set the value of the custom field “Risk
Management” Yes.
• Capture the “Product” field from the email and populate the product in the
incidents.prod_id field.
• Capture the Last and First names from the email and populate the product
contact.last_name and contacts.first_name fields.
• Create tabs for each product linking to the product information page on your customer’s
web site.

• Once the product has been set in the workspace open up the applicable tab automatically
for the agent to view.
They have asked that no customization be part of the new workspace.
Identify the three requirements that are met using standard product features within the workspace.

A.
Create a tab with “Risk management” data consisting of custom fields and custom object data,
and hide it from all standard agents.

B.
If the serial number is greater than 500000 set the value of the custom field “Risk management” =
Yes

C.
Capture the “Product” field from the email and populate the product in the incidents.prod_id
field.

D.
Capture the Last and First names from the email and populate the product in the
contact.last_name and contacts.first_name fields.

E.
Create tabs for each product linking to the product information page on the customer’s web site.

F.
Once the product has been set in the workspace open up the applicable tab automatically for the
agent to view.