What are the two steps required to complete this request?

Your customer wants to set a disposition and add specific standard text item automatically based on
a given endpoint within guided Assistant path info the response thread. What are the two steps
required to complete this request?

A.
Create a Named Event to fire each end point of the Guide.

B.
Use an Incident Business rule to fire a named event and populate the standard text to the
message thread.

C.
Use Agent Workspace rule to populate the standard text to the message thread and set the
disposition when the named event is fired.

D.
Use Agent Workflow to populate the disposition and populate the standard text based on the
named event in the guide.

E.
Use a workplace rule to create a pop-up box reminding the agent to select the disposition and
make the disposition field required on the incident workplace.

Explanation:

Note:
* To create a simple rule using named events, open a test incident workspace and:
1. Create a rule to fire a named event:
1. Create a simple rule like: when Incident.Subject changes then fire a Named Event value
“SubjectChanged”.
2. To set the name of the named event, click on the link: “named event” in the “Then Actions”
tab of the rule designer.
3. After this you will see the name you entered as the rule action, such as “This rule will fire
SubjectChanged named event.”
2. Create a second rule to take action on the named event from above:
1. Create a rule like: when “SubjectChanged” named event fires then set Incident Status =
Updated.
2. To set the rule to fire on this named event, select “A named event fires” from the “When”
tab of the rule designer.
3. Enter “SubjectChanged” as the named event value (to match the rule above).
4. Set a rule action (in the “Then Actions” tab of the rule designer) such as: set Incident Status =
Updated.
When you test this workspace you should see that the incident status is set to “Updated” after you
change the Incident subject.