Identify the three configurations that must be made to enable this requirement.

Your customer supports three different brands and needs to be able to send and receive emails
using differently branded email. The end customers may not know that the three brands are
supported by the same company or that the Oracle RightNow CX Cloud Service is being used.
Identify the three configurations that must be made to enable this requirement.

A.
Use SMTP Forwarding from your customer’s mail server to the default service mailbox.

B.
Create three service mailboxes on the console, and use SMTP forwarding from your customer’s
mail server.

C.
Use the Friendly From/Branded Address.

D.
Use the custhelp.com email address as the Reply To Address.

E.
Use your customer’s branded email address as the Reply To address.

Explanation:

Note:
* Key Elements of the RightNow CX August 2011 Release include:
Enhanced Mailbox Branding – Provides a “Friendly From/Branded Address” field to increase
personalization and relevance for service and marketing emails.