Your customer’s agent is using the Co-Browse feature with an end customer who is using a Mac. The
Co-Browse is displaying an error and will not work. What action must the agent take to allow CoBrowse to work on Mac OS?
A.
Nothing, Co Browse is not supported for a Mac OS.
B.
Instruct the end customer to enable Java on their Mac.
C.
Have the customer clear their browser cache and try again.
D.
Have the customer use the IE browser.
Explanation:
Incorrect answers:
Not A, Not D:
Oracle RightNow Cobrowse Cloud Service supports all browsers (such as Internet Explorer, Firefox,
and Safari) and works on all platforms (Macintosh, Windows, and Linux).
From this , I think B is ok..
http://www.oracle.com/us/products/applications/best-pratce-rightnow-cobrowse-wp-1560489.pdf
..
• Flag potential pitfalls. Trends will emerge pertaining to the potential pitfalls that agents should be
trained to avoid. For example, before being given access to Oracle RightNow Cobrowse Cloud
Service, all agents will need to have Java installed and enabled on their computers. Likewise, agents
should be familiar with the process of ensuring that customers also have Java installed and enabled.
Agents should instruct customers to click Run or Yes to accept the Java certificate if prompted.