Your customer is a printing company and every knowledgebase article contains the word “print.
Which configuration will enable end customer searches to return a single knowledge article result
when searching with “print”?
A.
Add “print” using the stop word editor and add “print” to only one knowledgebase article
keyword
B.
Add “print” using the Stop word editor and add “print” to the alias file.
C.
Add “print” to only one knowledgebase article keyword and add “print” to a search priority word
and assign multiple answers.
D.
Add “print” using the stop word editor and add “print” to a search priority word and assign one
answer.
Explanation:
Search Priority Words editor. This feature of Oracle RightNow Knowledge Cloud Service used to be
known as the Topic Words editor in versions released before May 2010. This feature (see Figure
below) is used to manually show an answer at the top of all search results when a certain search
term is entered. Entering a search priority word is helpful when you are confident that you know
exactly which answer a customer wants to read when that person enters a particular search term.
Widely using the Search Priority Words editor is not recommended; instead, use it sparingly for
special situations, such as when you have an umbrella answer.
