Why can’t you see the navigation set that should be displayed?

You customer has added a new interface and requests that you set up three navigation sets and
associate them with three profiles. You log in with your original credentials and add the navigation
sets. When you edit the profile and select the dropdown for the new navigation set you don’t see
the navigation sets you just added. Why can’t you see the navigation set that should be displayed?

A.
The profile doesn’t have permission to the new interface.

B.
You forgot to set the permission in the navigation set for the new interface.

C.
The interface was not installed correctly.

D.
You added the navigation set in the wrong interface.

Explanation:

Note:

* Navigation sets and custom workspaces are associated with profiles. A Profile has to have a Default
Navigation Set.
* The following items must be created before adding profiles.
Navigation sets. Profiles without navigation sets do not allow access to reports and other
components
Custom workspaces (optional). If you use custom workspaces, we recommend creating them
before creating profiles so you can assign workspaces to specific profiles.
* The configuration tasks required when starting to use RightNow CX are:
Create Navigation Set
Create Workspace (optional)
Create Profile (associate Navigation Set and Workspace with the Profile)
Create Staff Account (associate Profile with the Staff Account)