Your customer has asked you to enable their system and agents to capture an order number. The
order number field is a nine-digit alphanumeric field. They would also like their end customers to
enter their own order number when asking a question on the customer portal pages. Identify three
steps to establish the field.
A.
Create a custom field for Answer.
B.
Select the Interface Visibility End User – Read/Write check box.
C.
Select the Interface Visibility Marketing & Feedback to web form check box.
D.
Create a custom field for Incident.
E.
Set the data type for a custom field to Text Field.
F.
Set the data type for a custom field to Menu.
Explanation:
E (not F): Text field not Menu.
ok