Your customer has requested a workflow with the following requirements:
• All workflows have a return event that allows users to exit the workflow
• Every return event leads to a wrap up script that is positioned just before the incident
workspace
• Every exit takes the agent to the incident workspace
• There is a “return to script” button on the workspace to take the agent to a workspace listing
all available scripts.
Identify the requirement that could not be met.
A.
The workflow must take the agent to an incident workspace to finish their work.
B.
The workflow must allow the agent to restart the workflow from the ending Initial workspace.
C.
There must be a single script that all agents see to finish their conversation with the end
customer.
D.
The agent can exit any script in the workflow, go to the workspace, and return to the script page
that they originally left from.
Explanation:
Note:
* Oracle RightNow Desktop Workflow Cloud Service
helps agents switch context during interactions.
With Oracle RightNow Desktop Workflow Cloud Service,
you design workflows that span the ful interaction from start to finish. These interaction flows can
present the agent with a sequence of workspaces and scripts dynamically as the context of the
interaction evolves. As your workspaces become more tailored to specialized contexts,
Oracle RightNow Desktop Workflow Cloud Service
becomes an essential means of switching between workspaces