What two items must be enabled to meet this requirement?

Your customer has previously allowed their end customers to be able to submit incidents only via an
email mailbox into Outlook. Now that they are developing Oracle RightNow CX Cloud Services and a
Customer portal, they still need to allow emails to be submitted and have an incident created. What
two items must be enabled to meet this requirement?

A.
EGW_ENABLED

B.
EGW_AUTO_CONT_CREATE

C.
EGW_UPDATE_BY_CREATE

D.
EGW_SAVE_EMAIL_HEADERS

E.
EGW_SECURE_UPDATE_ENABLED

Explanation:

A: As long as you have EGW_ENABLED set to Yes then incidents should be updated when the
customer replies to the email.
B: Note:
* If a customer has emailed in regarding a problem and you have EGW_AUTO_CONT_CREATE set to
NO then the customer can’t create an incident without first creating an account. Equally, with
MYSEC_AUTO_CUST_CREATE the customer will need to have created an account before using ‘Ask a
Question’.
Interestingly if a customer emails in and EGW_AUTO_CONT_CREATE is set to YES then they will get a
random password!