How many levels can Products, Categories, and Dispositions have in each hierarchy?
A.
2
B.
3
C.
4
D.
5
E.
6
Explanation:
Products and categories organize data in the same ways, and you can choose to use either or both
when you configure RightNow Service. If you use both, incidents and answers can be organized into
specific classifications, and customers can search for answers using product and category filters. You
can create up to 6 levels each of products and categories and specify the number of levels agents
must enter when working with incidents.
E
ok