Your customer has team leads who are responsible for creating business rules and managing staff
accounts. However, they should not be allowed to create or modify any profiles. Which two options
should be used to configure the Navigation Set for these team leads?
A.
Keep the default Configuration items in the Configuration pane and let the profile handle this.
B.
Create a navigation set that only has “Rules” and all “Staff Management” items in the
configuration pane.
C.
Add the Configuration item of Rules, and Staff Account by Group report into Home Tab and
remove the default Configuration pane.
D.
Add the Configuration items of Workspace/Workflows, Rules, and Staff Account by Group Report
into the Home Tab and remove default Configuration pane.
Explanation:
Note:
* The configuration tasks required when starting to use RightNow CX are:
1. Create Navigation Set
2. Create Workspace (optional)
3. Create Profile (associate Navigation Set and Workspace with the Profile)
4. Create Staff Account (associate Profile with the Staff Account)
B gives acces to all staff management items, which is prohibited by the questions so A&C should be correct.
I think C and D but not A(can anyone explain why A?)
About A, you can unckeck “profile” check box at profile->administration tab
Profiles
Select this check box to let staff members with this profile add and edit profiles.
Staff members who have access to the Profiles permission also have access to all other profiles and can add, edit, or delete those profiles without any restrictions.
If you uncheck this “profile” checkbox for all profiles,you .. will be fired