Select the two actions that will assist in troubleshooting this issue.

Your customer has linked products and dispositions together on their site. On the agent’s incident
workspace the list of dispositions is not being filtered. Select the two actions that will assist in
troubleshooting this issue.

A.
Your customer’s agents must log out and log back in.

B.
The Auto Build product disposition links is not selected.

C.
The incident workspace does not have a filter workspace rule assigned.

D.
The enable product disposition linking is not selected.

E.
The client has not refreshed the incident in the incident workspace.

Explanation:

C: You can use workspace rules to filter out unwanted dispositions.