Identify which option describes a valid use of the disposition field.

Identify which option describes a valid use of the disposition field.

A.
Describe the topic of knowledgebase answers

B.
Describe the classification of incidents

C.
The customer selected the nature of the question

D.
Describe the status of the customer question

Explanation:

B: If agents are required to select from a certain subset of dispositions when solving incidents, you
could create a workspace rule to make the Disposition field required and hide several of its items
when incidents are set to Solved.