Select three steps needed to accomplish this.

Your customer wants agents to automatically receive an incident private note that explains how to
handle specific responses from customers.
These incidents would be identified by specific terms in the subject line.
Select three steps needed to accomplish this.

A.
Use an Incident Business Rule to append standard text to the uncommitted response buffer.

B.
Add a workspace rule that checks for identified terms in the subject line.

C.
Create Standard Text with instructions.

D.
Use an Incident Business Rule to append standard text to Customer Thread.

E.
Add the Standard Text as Private Note to Thread in the workspace rule.