Your customer has five different incidents queues:
• Help
• Tier 2
• Escaped
• Accounting
• VIP
The Help and VIP queues have the quickest response goals. Which two configurations will ensure
that an agent’s profile pulls incidents assigned these queues first using a single agent profile?
A.
Create an agent profile to only work these two queues.
B.
Add all five queues to the agent’s profile.
C.
Add all five queues to the agent’s profile with Helper and VIP being the first two in the list.
D.
Use the First Due Pull Policy
E.
Use the Strict Priority Pull Policy