Your customer wants to put the information in the “answer” section of their knowledgebase article
as more important than the information in the “subject” section. What two system configuration
settings can be modified to increase the value of the phrases in the “answer” versus the “subject”
during a search from either customer portal of the agent desktop?
A.
SRCH_ATTACH_WEIGHT
B.
SRCH_SUBJECT_WEIGHT
C.
SRCH_BODY_WEIGHT
D.
SRCH_KEY_WEIGHT
E.
SRCH_PROD_WEIGHT
F.
SRCH_CAT_WEIGHT
G.
SRCH_DESC_WEIGHT
Ans is C and G
Why BODY and not SUBJECT?
According to the definition of the configuration settings I say B and C are correct.
Not A: SRCH_ATTACH_WEIGHT – Sets the value used in calculating the search score for words used in file attachments of answers.
SRCH_SUBJ_WEIGHT – Sets the value used in calculating the search score for words used in the subject of both answers and incidents.
SRCH_BODY_WEIGHT – Sets the value used in calculating the search score for words used in the Answer field of answers and the thread entries of incidents.
Not D: SRCH_KEY_WEIGHT – Sets the value used in calculating the search score for words used in the Keywords field of answers.
Not E: SRCH_PROD_WEIGHT – Sets the value used in calculating the search score for words used in the Product field of answers.
Not F: SRCH_CAT_WEIGHT – Sets the value used in calculating the search score for words used in the Category field of answers.
Not G: SRCH_DESC_WEIGHT – Sets the value used in calculating the search score for words used in the Question field of answers.