Choose the option that will fix your customer’s issue.

Your customer has over a thousand answers in their knowledgebase. The keyword search report
shows that some end customers are searching, using a misspelled word returning zero results. The
client does not want to edit all the answers to fix this situation. Choose the option that will fix your
customer’s issue.

A.
Add the misspelled words to a custom field.

B.
Add the misspelled words to the answer keyword.

C.
Add the misspelled words to the stop word list.

D.
Add the misspelled words to the alias file.

Explanation:

There are two files in particular that are especially important when configuring and tuning your
knowledgebase, aliases.txt and exclude_answers.txt (aka stop words).
Aliases.txt – Use the Aliases.txt file in the File Manager, wordlist files to create synonyms. Make sure
you are using consistent terms in your Answers.
Adding misspellings to the Aliases.txt works very well, and presents people with Answers even if
they make an common spelling error. it works very well.
If you add a misspelling to the keywords box, it only applies to that one single answer.