Select three actions you must perform to identify the reason the report does not display for the agents.

Your customer requested that you create a new report and make it available in the agent’s
navigation set. You create the report and add it to the agent’s navigation set. However, the agents
cannot see the new report. Select three actions you must perform to identify the reason the report
does not display for the agents.

A.
Request the agents to log off and log back on.

B.
Check the Customize Navigation Sets selection.

C.
Review the navigation set in the profile to ensure it matches the navigation set you updated.

D.
Validate the Analytics permissions set for the report

E.
Review the filters in the report to ensure the Assign field selection is set to Logged In.

F.
Verify that profile permissions in Service has a check for “Read” under Incidents.

Explanation:

Note:
* The staff members assigned to the profile have access to only those reports and items defined in
their profile’s navigation set unless you allow staff members with that profile to customize their
navigation set.
* Navigation sets control the navigation lists and buttons that staff members see on the navigation
pane of the RightNow CX Console.
Navigation sets can be created for staff members who have any combination of responsibilities, and
can be assigned to staff members in their profiles.
Every staff member has a profile, and every profile must include a navigation set that all staff
members with that profile use when they work in RightNow CX.
A navigation set is a combination of navigation buttons and their associated navigation lists.