After an implementation of a Chinese Knowledge base, your customer notices there are some search
terms that are not found when searching through the knowledgebase under any use case. You have
verified that there are answers for the search terms being searched, but you also verify that answers
are not being returned correctly. Identify the configuration change you would make to mitigate this
problem.
A.
Update the answer keywords
B.
Verify that all selections of the target answer(s) contain the search terms you’re looking for.
C.
Create hidden div tags inside the answer’s question section to promote the matching of a given
target search term that isn’t being matched.
D.
Create entries for the word and its syntax in the dictionary file.
E.
Create alias and thesaurus entries with the correct target search terms.
Many of this questions are really good for the new RightNow test, one of the questions that you´ll find is this one, the answer is D, also please refer to the following path in the documenation
Core Features > Site Configuration > Manage files with the File Manager > File Manager directories > Asian language dictionaries