Select the two statements that describe reasons why you would link products to categories.

Select the two statements that describe reasons why you would link products to categories.

A.
It simplifies reporting on answers and incidents products and categories

B.
It allows filtered product and category lists when creating answers

C.
It allows filtering of product and category menus on customer portal pages

D.
It allows filtering of product and category menus on incident workspaces

Explanation:

If your organization has large numbers of categories or dispositions, staff members and customers
must review long lists of menu items to find appropriate options. You can simplify their choices with
product linking.
When products are linked to categories, only the linked categories are displayed when customers
select products on the customer portal or when staff members select products while working on
incidents. When products are linked to dispositions, only the linked dispositions are displayed when
agents select products for incidents. Product linking is a powerful tool for enhancing efficiency for
both staff members and customers.
Product-category linking is independent of product-disposition linking, so you can enable one or the
other or both.