Which configuration setting needs to be modified form its default value in order to prevent the system from closing the waiting incident automatically?

Your customer has special business process where their agents will put incidents into a waiting
status for a period of one week on a regular status basis. Your customer would like these incidents to
remain in the waiting status until the agent has finished researching the incidents(s). Your customer
does not want these incidents to close until 7 calendar days have passed. Which configuration
setting needs to be modified form its default value in order to prevent the system from closing the
waiting incident automatically?

A.
DORMANT_INCIDENTS

B.
CI_WAITING_CALC_DAYS

C.
CI_HOURS

D.
PURGE_DELETE_INCIDENTS

E.
MYQ_REOPEN_DEADLINE

Explanation:

The DORMANT_INCIDENTS configuration setting specifies the number of days after which Solved
incidents are flagged as dormant by the agedatabase utility. To disable this feature, set this value to
0. If you set the DORMANT_INCIDENTS setting to a value greater than that specified in the
PURGE_DELETE_INCIDENTS setting, the incidents will get purged before they can ever be set to
dormant. By default, this feature is set to 0 which means incidents are never flagged as dormant.