Select the two statements that would satisfy these requirements

Your customer would like to classify their incidents by the hierarchy of services they provide, and will
route customer web form incidents to agents according to the type of help selected and by service in
the hierarchy. Select the two statements that would satisfy these requirements.

A.
Use the product field to identify the services and the disposition field to identify the customer’s
incident type of help.

B.
Use the product field to identify the services and the category field to identify the customer’s
incident type of help.

C.
Use the product field to identify the services and an incident custom field to identify the
customer’s incident type of help.

D.
Use the category field to identify the customer’s incident type of help, and an incident custom
field to identify the services.