Your customer would like to run incident report with up to five years of data on incidents and
activity for a given agent regardless of whether an agent has left the company. Your customer is not
sure what they need to do to keep from deleting data for agents that have left the company. Identify
which option would allow your customer to administer the staff accounts to enable the reporting
abilities they require.
A.
Disabled from Assignment
B.
Disabled from Assignment and Report Filters
C.
Permanently Disabled
D.
Do not disable, but lock the staff account
E.
Reassign the old incidents to another staff accounts called Former Employee
The answer is C
Click this drop-down menu to define whether the staff account is disabled. You can choose from the following options.
• Not Disabled—Select this option to make the account available for assignment to incidents and other types of records and to display the account in report filters. This is the default option.
• Disabled from Assignment—Select this option to exclude the account from being assigned to incidents and other types of records.
• Disabled from Assignment/Report Filters—Select this option to exclude the account from being assigned to incidents and other types of records and from appearing in report filters.
• Permanently Disabled—Select this option to permanently disable the account. Accounts that are permanently disabled display in reports but cannot be re-enabled. The user name of a permanently disabled account cannot be used for a different staff account.
Note: If an employee leaves your organization, we recommend disabling the employee’s staff account instead of deleting it. When staff accounts are deleted, they no longer display in reports and are not available for use in custom reports used to track staff account actions.