What two steps will correct this?

Your customer’s “Chat Survey Score” report contains valid records; however all of the average scores
to be zero. What two steps will correct this?

A.
Add values to the Score field in the Survey Questions.

B.
Ensure the survey’s questions are included In the “Chat Survey Score” report.

C.
Update the Filters in the report.

D.
Change the Survey questions to a Matrix type.

E.
Refresh the Chat Survey report.

F.
Change the format of the Average Score.

Explanation:

Note:
* Survey Results by Chat Session shows your customers’ responses to surveys they received
after completing chat sessions. The report shows you the names of the surveys completed by
the customers, the dates and times the survey responses were received, and the total score
from each survey response.
*