Which three changes can be made by using workspace functionality?

Your customer would like some changes to be made in the incident workspace. Which three changes
can be made by using workspace functionality?

A.
Right justify all field labels on the workspace

B.
Copy the value in the Queue menu to a custom field.

C.
Conditionally hide specific product items based on the logged in staff account’s profile.

D.
Focus on a specific workspace tab based on the value of a custom field.

E.
Change the color of the Banner Flag based on the incident’s severity.

Explanation:

Note:
* RightNow Service provides a standard workspace for working with incidents. The workspace
defines which fields are available, which buttons are displayed on the ribbon, and how the
information is organized on the content pane.
* keep in mind that the workspace your profile uses may display a different combination of
fields, or it may display them in a different location on the content pane.
* example of the standard incident workspace.