Which incident field is designed to be used by your customer to standardize tracking of how
incidents are resolved?
A.
Response Message
B.
SLA Instance
C.
Severity
D.
Disposition
E.
Source
Explanation:
When you add an incident, you create a record of both the customer’s question and your response,
which can help your organization track how the incident is resolved.
D
@Tincho, its A because and not D because Source is used to find out the source of the incidents
But D refers to Disposition
Disposition. An option for classifying and recording how incidents are ultimately resolved. Up to six levels of dispositions are available.
D
I agree on D