Which statement is correct?

View the Exhibit.

Your customer has “Gold” level SLAs being applied to organization automatically with an
organization rule. After six months the business decides to reduce the turnaround time for the
response. Instead of responding in 24 hours yours agents need to respond to the end customers
within the business hours. You modify the Gold SLA to reflect this change but you notice that the SLA
reports are still using a 24 hours response time. Which statement is correct?

A.
Your site has been corrupted with “Ghost” SLAs (See Exhibit).

B.
You have not activated the rules so the updated SLAs are not being applied.

C.
Updating the SLA will not automatically update the organization’s SLA.

D.
The SLA reports will need to be modified to use the new SLA.