Which three of your customer’s requirements can be fulfilled through the use of interface configuration?

Your customer would like you to alter the content and format of the emails that are sent to their end
customers when response is sent. Which three of your customer’s requirements can be fulfilled
through the use of interface configuration?

A.
All emails sent must have the incident reference number at the beginning of the subject.

B.
All emails sent must contain the response of the agent and not the customer’s thread.

C.
Incident messages shouldn’t be sent.

D.
Receipt messages shouldn’t be sent.

E.
All emails sent must be in HTML format.