Your customer was reviewing published answers in their knowledgebase. They noticed that several
of the answers had irrelevant answers listed in the “Answers other found helpful” section of the
answer detail page. What step is required to eliminate the individual irrelevant answers?
A.
Remove the related answers widget from the Customer Portal page.
B.
Remove the irrelevant answers from manually related answers.
C.
Block the irrelevant answers from Learned Links.
D.
Delete the irrelevant answers from Sibling Answers.
Explanation:
Note:
* A meta-answer is a collection of related answers that are all associated with the same products
and categories. These related answers are called
sibling answers, and that relationship is defined on the CX
Console, not on the accessibility interface
correct answer is C
Learned links are automatically related answers based on customer activity.The default answer details page uses the RelatedAnswers widget to display a list of related answers to help your customers find the answers they need. These appear under the heading “Answers others found helpful.”
you passed the test?
I have no idea, but seems ok
yup. It’s C